Maintenance Repair & Operation (MRO)

TWI provides U.S. military customers with supplies and materials for construction & maintenance of base camps & facilities across Central, European, & African Command regions, through DLA MRO contracts.

TWI & DLA collaborated in 2004 to upgrade MRO to an important component in the acquisition strategy for critical construction & maintenance supplies across the entire CENTCOM area of responsibility. Our purchasing processes, supplier/distribution network, and experience in this region enabled TWI to win the majority of delivery orders on both iterations of this highly competitive contract.

Since that time TWI has been awarded & delivered over $650 million in construction supplies & equipment, to hundreds of customers across CENTCOM—particularly in Iraq, where we have provided a continuous supply chain since 2003.

• Performance review of “Exceptional” annually
• Acquisition of warehouses in U.S., Kuwait, and the UAE with the sole purpose of accelerating distribution and reducing transport costs for DLA & customers
• 98.8% on-time delivery rate (exceeds the contractual standard of 98%; a significant achievement in such complex and challenging locations)

TWI provides construction supplies & maintenance materials to customers in Southern Europe & Western Africa, where our knowledge of the market and proven processes help address the challenges of local specifications as well as sourcing specifications. Thanks to our specialized approach, we achieved an average on-time delivery rate of 95% in the first year of both contracts.

Our large network of qualified suppliers and transport service providers in Europe, Africa, the Middle East, and the United States allows us to maintain the capability & flexibility required to respond to constantly-shifting customer requirements. We provide order, award, and delivery information to DLA via Electronic Data Interchange (EDI) transactions as well as recurring updates (both pending & active orders). Additionally we often include the use of freight consolidation points on various locations, to maximize the use of transport assets as well as reduce costs on OCONUS deliveries.